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Gone are the days when a training manual was the only way to encourage higher user adoption rates of new technologies.

With the rise of a modern digital workplace and a focus on employee experience, we understand how unique each change really is and why this is key to productivity and results.

Our Adoption and Change Management practice helps you to adopt best practices to benefit from modern ways of working across Microsoft 365.

Our mission, for every project we deliver, is to empower people in their daily working lives to make work more enjoyable and productive.

Our team of change experts help you get the most out of your Microsoft 365 investment, as well as other projects or initiatives you might be running to help you sustain these changes long term. We want you to champion modern ways of working and achieve the ultimate return on investment.

We have delivered hundreds of change projects across all industries and businesses both large and small as your strategic adviser, helping you form partnerships and build new working cultures that are underpinned by great technology.

Our change team know that without people, change won’t happen, so our mission is to work with you to understand your people first, as technology doesn’t change, people do. If you needed any more convincing, initiatives with excellent change management applied are 6 x times more likely to meet project objectives than those without, as demonstrated in the Prosci Best Practices in Change Management research.


Our adoption & change management methodology

Underpinned by the Prosci Change Management Methodology, we couple our expertise in change management with our specialist knowledge of modern ways of working to help businesses achieve success. We apply a pragmatic approach to change and use globally recognised concepts, such as the Prosci ADKAR model, Human Centred Design, and Nudge Theory, to deliver change in a way that places people at the centre.

We believe there’s no one-size-fits-all approach to change management, every change is unique in some way, which is why our methodology is broken into three distinct phases – Prepare, Deliver and Sustain.

This approach balances our skills, knowledge, and techniques with the ability to respond quickly and switch tactics to meet the evolving needs of our audience. Each stage within our methodology informs the next and acts as a ‘pulse check’ allowing us to continually monitor, evaluate and mitigate against lack of adoption or resistance throughout the project.

How we can help

We can help your organisation with:

  • Organisational change strategy
  • Impact analysis
  • Business analysis
  • Persona and scenario identification
  • Communication and copywriting
  • Training and education
  • Video production
  • Graphic design
  • Champion activation

Some ways we can help you with adoption & change management

Teams Frontline ACM Services
Empower your frontline staff with the right technology. We will work with you to discover how Microsoft 365 and Teams can enhance the employee experience for frontline workers, and offer you a tailored solution to suit your business needs.
Viva Insights Quick Start Implementation
Viva Insights Quick Start is designed specifically for organisations who want to improve employee experience through powerful insights.
Evergreen Change & Adoption support
Establish an evergreen change model to leverage your investment in Microsoft 365 over a 12 month period
ACM for Teams Meetings
To deliver a targeted change program that coaches key staff to on how to best use the technology available to them and run effective Teams Meetings regardless of where they are.
Transition to Microsoft 365
Our Change & Adoption team will work to understand the impact of the change and develop a strategy that supports a seamless transition to set you up for adoption of Microsoft 365
Viva Learning Roadmap - 3 Day Workshop
Viva Learning Roadmap is designed specifically for organisations who want to improve employee experience through fostering a continuous learning culture.

Ready to transform your business? Get in touch