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Sigma Healthcare is a full-line wholesale and distribution business to community and hospital pharmacies.


Sigma Healthcare


SharePoint Online, Power Automate, Power Bi, Outlook and OnePlace Mail



Organisation Size

Medium(800+ employees)




Sigma Healthcare supports pharmacists to be innovative to help shape Australian pharmacy care. It has the largest pharmacy network in the country, providing Australians access to medicine regardless of where they live.

This project was formed alongside our partner OnePlace Solutions to roll out OnePlaceMail. OnePlaceMail seamlessly connects Microsoft Outlook to SharePoint and Office 365 to improve collaboration, business productivity and records management across the organisations.

“OnePlaceMail was the most cost-effective solution as it focused on our needs, and we were not paying for services we didn’t need. Working with Engage Squared to deliver this solution delivered significant benefits.”
Sam Lawson, General Counsel and Company Secretary

The challenge

Sigma Healthcare drives innovation through collaboration, employee engagement, and business efficiency. The in-house legal team’s work is digital correspondence-heavy, making it difficult for the growing team to efficiently manage records and files.

This resulted in inefficiencies around sharing information, allocating work, and reporting. For Sigma Healthcare, it was important to retain corporate knowledge to productively train new hires with minimal business downtime. They required an effective file management system that considered its current IT landscape and used its existing ecosystem.

Already using SharePoint to manage legal matters, integration with Microsoft Outlook was proving a stumbling block. Saving documents to the SharePoint library was easy enough yet doing so directly from Outlook was the critical part that the business needed to address. The team needed a cost-effective way to streamline the process of managing documents from Outlook with the legal team needing a solution that was both flexible and agile. Allocating work, retaining corporate knowledge, and driving smarter reporting and data-rich conversations was crucial.

Implementing OnePlaceMail

Many off-the-shelf practice management solutions had features Sigma Healthcare did not require. After a market scan, OnePlace Solutions stood out as a provider that could meet Sigma Healthcare’s needs. OnePlace Solutions introduced Engage Squared as a key partner with an in-depth knowledge of Microsoft 365, SharePoint, and OnePlace Solutions.

Engage Squared worked with Sigma Healthcare to deploy OnePlaceMail Desktop and Solution Profiles to bring information to where people work. It satisfied Sigma Healthcare’s key requirement to integrate and streamline the process of saving emails and documents from Outlook, into the SharePoint-based legal matter management platform

“The expertise from Engage Squared combined with the capabilities of OnePlaceMail ensured everything ran smoothly. Commercial people speak a different language to those in IT. Communication is key to any project and Engage Squared took the time to listen and understand our needs.”
Sam Lawson, General Counsel and Company Secretary

The impact

After implementing OnePlaceMail Sigma Healthcare began seeing benefits immediately with the team collaborating effectively and working together seamlessly. Each team member is now able to instantly access information required to ensure legal matters progress smoothly, whilst the use of OnePlaceMail has reduced business inefficiencies around sharing information, files, and emails across the legal team.

By retaining institutional knowledge, new hires are able to add value from an early stage with future growth now supported by efficient record and file management. Access to SharePoint locations directly from Outlook using OnePlaceMail has overcome the delays when new team members are trained from scratch. The intuitive and easy-to-use nature of OnePlaceMail makes it easy.

Due to the benefits using OnePlaceMail, Sigma Healthcare are now looking to other internal teams that can benefit from secure workloads, easy collaboration, and information traceability.

The key impacts of include:

  • A cost effective flexible solution
  • Streamlined processes of saving emails and documents from Outlook into SharePoint
  • Easier handovers and new hire training with retained corporate knowledge
  • An effective file management system scaling as the business grows

Learn more about the technology used in this case study

OnePlace Mail
OnePlaceMail seamlessly connects Microsoft Outlook to SharePoint and M365 to improve collaboration, business productivity and records management in an organisation. It simplifies the capture, classification, and access to content within M365 from any Microsoft Outlook environment, empowering intelligent workplace solutions.
Microsoft Outlook is a personal information manager software system from Microsoft, available as a part of the Microsoft 365 suite. Although primarily used to send and receive email messages, it also allows you to manage your calendar, store names and numbers of your contacts, and manage and track your tasks.
SharePoint Online
Microsoft SharePoint Online is a cloud-based services that empowers organisations to build websites, as well as securely store, access, manage and share information. It provides a rich collaboration environment where people inside and outside your organisation can work together, co-authoring documents on any device.
Power BI
Microsoft Power BI is interactive, scalable data visualisation software, with a focus on business intelligence. Easily integrated with M365 applications like Teams and Excel, it allows your organisation to run reports and gain a deeper insight into your data in digestible way, helping you make decisions with confidence.
Power Automate
Microsoft Power Automate is a service that helps you streamline tasks by creating automated workflows between apps and services to synchronise files, get notifications, collect data, and more. It uses low-code, drag-and-drop tools and hundreds of pre-built connectors that automate repetitive, mundane tasks with ease.