90% of employees at not-for-profit adopt SharePoint Online intranet.
SharePoint Online, Viva Connections, Microsoft Teams, Power Automate
Intranets have traditionally been built for desktop, but with hybrid working firmly a way of the world and the needs of frontline workers/dispersed teams finally being considered, designing a mobile first front door has never been so important.
Due to our client, a not-for-profit organisation, growing to almost 3,000 staff in the past 5 years, the team wanted to evolve their digital workspace built on SharePoint Online to suit today’s technological expectations. There was an appetite to reinvigorate their intranet to better support the business, and to develop an intelligent digital employee experience which could scale with the growing team and frontline workers.
Our digital workplace practice was delighted to deliver a mobile first digital front door and connect employees and volunteers, anytime, anywhere.
With every penny going back into the work not-for-profit (NFP) organisations do at making the world a better place, it can often feel that investing in technology feels like a luxury, rather than a necessity. However, our NFP client was aware that in order to fully support their employees, their technology landscape needed to be improved by connecting their dispersed teams digitally and assist them in carrying out day-to-day tasks.
The mission they came to us with was:
“Our intranet will connect our people – as a mobile first front door, it will bring together the support, information and communications they need to work better together and deliver quality services for our clients.”
To begin this project we kicked things off through a discovery and research phase. We chatted to employees across the organisation to gather a holistic view of the challenges their existing intranet had, which then formed the basis of what future success looked like.
The 3 main challenges gathered from this research were:
The current intranet has a perception problem
Disjointed and unmanaged employee experience
Governance and publishing model unclear
With a clear understanding of what our client’s challenges were, our project team began designing an employee centred experience that leveraged enhanced search and OOTB functionality in SharePoint Online.
To achieve this, we:
The technology build component of the project was completed in 3 months by our digital workplace practice.
By introducing a content community, it has made a huge impact on the management and integrity of the information on the site. As a result of the de-centralised publishing model implementation, 70 content authors across the business are now empowered with page templates and content authoring guidelines to create and maintain useful and engaging content.
Key results include:
At a glance, 6 months since launch: