Viva Goals is kicking goals at not-for-profit Vinnies NSW
St Vincent de Paul’s NSW
Adoption & Change Management
The St Vincent de Paul Society NSW (Vinnies NSW) is a not-for-profit organisation that assists individuals and communities to achieve security, stability, and community connection. They do this by delivering impactful, transformative, and responsive services and support. To support their mission, there are currently 1,200 staff and approximately 10,000 members and volunteers across New South Wales, with a small corporate team guiding the articulation of wider goals and objectives.
After completing an internal review and setting out their five-year strategy, the senior leadership team were on a mission to deliver real change for the future, by setting a series of goals they could work collectively towards with progress and success measured along the way.
With an investment in M365 already in place, our Adoption & Change Management practice helped to articulate, create, and refine strategic objectives through the adoption of Viva Goals.
Setting goals at Vinnies NSW isn’t a new concept and has been an integral part of how they have achieved their social objectives over the last 140 years. In those days their goals were written with pen and paper, but as modern technology was introduced their goals transitioned to Excel. It was the perfect tool for a long time – no more misplaced pieces of paper, changes could easily be made, and in theory goal progress could be accessed by the relevant stakeholders given the right access.
However, whilst Excel was a far leap from pen and paper, it didn’t quite tick all the boxes to adequately measure and monitor the efficacy of Vinnies NSW strategy. Excel didn’t enable measuring the real-time value, impact, or the progress of each goal. The lack of alignment of the company goals made it hard to easily view, track and present progress to relevant stakeholders and the wider business. Plus, there was no adequate mechanic to identify interdependencies between business units.
Their requirements of implementing a new tool were simple:
The answer? Microsoft Viva Goals.
Viva Goals is part of the Microsoft Viva employee experience platform and has been designed to ensure an organisation is focused on the top business priorities through aligned goals. Viva Goals uses the OKR framework to set clear, specific, and measurable company OKRs aligned with business objectives and aims to shift the focus from ‘effort and activity’ to ‘impact and outcomes’ – perfect for what Vinnies NSW was setting out to achieve. Accessed through the already heavily used Microsoft Teams, it appealed as a complementary and integrated tool that was likely to receive high adoption given people’s familiarity of the interface.
By introducing Viva Goals into Vinnies NSW, the aim was:
Our Adoption & Change Management practice worked closely with Microsoft and Vinnies NSW across two-months to deliver an initial Viva Goals pilot. The aim of the pilot was to understand their requirements and how it would support their wider business.
The outcomes included:
To date, Viva Goals has successfully been launched to over 100 senior leaders and executives at Vinnies NSW. “We’ve seen an extremely positive response to Viva Goals across the organisation” said Azul Medina Strategy and Performance coordinator, “we’ve had a high number of returning users to check in and update their OKRs across the first few months”.
By launching Viva Goals, the foundations of successful leadership across the organisation has been formed with everyone working together to achieve their part in the overall goals of the not-for-profit.
Through our work with Vinnies NSW, we are proud to share:
The impact of launching Viva Goals includes: