Our client is a leading insurance and finance corporation operating in numerous countries throughout the Asia-Pacific region.

Client

Multinational Insurance Company

Services

SharePoint Online, Viva Connections, Microsoft Teams, Power Automate

Industry

Insurance, Finance

Organisation Size

Large (20,000+ employees)

Country

Hong Kong, Vietnam, Singapore

Context

Our client engaged us to develop and implement information and communication portals using Microsoft Viva Connections, so that they could better support and engage with their staff across their headquarters in Hong Kong and two other key offices in Vietnam and Singapore. 

The challenge

Our client’s IT and HR teams lacked central platforms where users could go to reliably find information, resources, tools, news and events. IT information and services were spread across various disconnected platforms and there was no consistent means of communicating with staff about important IT news or updates, including system outages and upgrades. There was also nowhere to host self-service IT help information and so large volumes of queries would come through the IT mailbox, taking up time from the IT team who had to work reactively.  

The HR and onboarding teams had lots of useful information, but it was spread across different locations and was not easily accessible, navigable or readable, and content was often out of date. There was no easy way to share news and information, especially with frontline workers. 

We were initially engaged to help solve this challenge for the client’s IT and HR teams in group headquarters in Hong Kong, but our success there and a realization that offices in other countries were facing very similar challenges led to us expanding our role to also assist the client’s teams in Vietnam and Singapore. 

Key drivers and business objectives

Our client’s IT and HR teams lacked central platforms where users could go to reliably find information, resources, tools, news and events. IT information and services were spread across various disconnected platforms and there was no consistent means of communicating with staff about important IT news or updates, including system outages and upgrades. There was also nowhere to host self-service IT help information and so large volumes of queries would come through the IT mailbox, taking up time from the IT team who had to work reactively.  

The HR and onboarding teams had lots of useful information, but it was spread across different locations and was not easily accessible, navigable or readable, and content was often out of date. There was no easy way to share news and information, especially with frontline workers. 

We were initially engaged to help solve this challenge for the client’s IT and HR teams in group headquarters in Hong Kong, but our success there and a realization that offices in other countries were facing very similar challenges led to us expanding our role to also assist the client’s teams in Vietnam and Singapore. 

The solution: Viva Connections

Our client’s IT and HR teams lacked central platforms where users could go to reliably find information, resources, tools, news and events. IT information and services were spread across various disconnected platforms and there was no consistent means of communicating with staff about important IT news or updates, including system outages and upgrades. There was also nowhere to host self-service IT help information and so large volumes of queries would come through the IT mailbox, taking up time from the IT team who had to work reactively.  

The HR and onboarding teams had lots of useful information, but it was spread across different locations and was not easily accessible, navigable or readable, and content was often out of date. There was no easy way to share news and information, especially with frontline workers. 

We were initially engaged to help solve this challenge for the client’s IT and HR teams in group headquarters in Hong Kong, but our success there and a realization that offices in other countries were facing very similar challenges led to us expanding our role to also assist the client’s teams in Vietnam and Singapore. 

The result

Our client’s IT and HR teams lacked central platforms where users could go to reliably find information, resources, tools, news and events. IT information and services were spread across various disconnected platforms and there was no consistent means of communicating with staff about important IT news or updates, including system outages and upgrades. There was also nowhere to host self-service IT help information and so large volumes of queries would come through the IT mailbox, taking up time from the IT team who had to work reactively.  

The HR and onboarding teams had lots of useful information, but it was spread across different locations and was not easily accessible, navigable or readable, and content was often out of date. There was no easy way to share news and information, especially with frontline workers. 

We were initially engaged to help solve this challenge for the client’s IT and HR teams in group headquarters in Hong Kong, but our success there and a realization that offices in other countries were facing very similar challenges led to us expanding our role to also assist the client’s teams in Vietnam and Singapore. 

The impact

Our client’s IT and HR teams lacked central platforms where users could go to reliably find information, resources, tools, news and events. IT information and services were spread across various disconnected platforms and there was no consistent means of communicating with staff about important IT news or updates, including system outages and upgrades. There was also nowhere to host self-service IT help information and so large volumes of queries would come through the IT mailbox, taking up time from the IT team who had to work reactively.  

The HR and onboarding teams had lots of useful information, but it was spread across different locations and was not easily accessible, navigable or readable, and content was often out of date. There was no easy way to share news and information, especially with frontline workers. 

We were initially engaged to help solve this challenge for the client’s IT and HR teams in group headquarters in Hong Kong, but our success there and a realization that offices in other countries were facing very similar challenges led to us expanding our role to also assist the client’s teams in Vietnam and Singapore. 

  • Tens of thousands of visits to the portal within first few weeks of launching
  • Increase in social interactions via the platform
  • Large numbers of page views came from mobile devices and from frontline workers, meeting people where they work
  • Client is empowered for ongoing successful management of the platform

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