Create your own in-house Power Platform experts with Power Generator
Our client’s mission to transform their digital employee experience has gone from strength to strength since investing in Microsoft 365 (M365) in 2020. With many Microsoft technologies now integrated within their organisation, it’s been evident how transformational it’s been for employee efficiency and productivity. However, one area they were keen to explore further was the Power Platform.
The Power Platform offers the perfect opportunity to accelerate their business innovation with the creation of low-code, in-house apps, however with tight resourcing and low maturity in the platform they needed some guidance for best practice.
Taking advantage of our 12-month managed service ‘Power Generator’, we provided insights, controls, skills, and assets needed to drive value from the Power Platform and create in-house experts.
The best part of working with managed accounts is acting as an extension of their team because we understand how and why they work like they do. Our relationship with our client began in 2020 after we assisted them with their M365 rollout and has developed into a trusted partnership. By working as their trusted advisor, it has allowed us to act quickly, introduce best practices, and proactively plan with more than 20 projects now complete.Our most notable projects include the launch Microsoft Teams in 2020 which revolutionised how employees were able to collaborate and communicate. A migration to a modern SharePoint Online intranet which created a digital front door for their hybrid workforce in 2022. Plus, the modernisation of their Pathology Requests portal by using SharePoint sites and lists to improve the user experience and save time.
In addition to the solutions launched above, our client’s desire to learn more about the M365 roadmap led them to our evergreen service. Evergreen is a managed service which has been fundamental for their digital team to keep ahead of the curve and prepare for upcoming updates across the ecosystem, whilst ensuring their ROI is being fully maximised.
However, with M365 proving to be a worthy investment, one area remained relatively untouched – the Power Platform. The Power Platform had caught the eye of the ever-intrigued Digital Workplace Team as its capabilities offered them the perfect opportunity to accelerate their business innovation by creating in-house apps and not externally sourcing help. With a low level of maturity in this technology and tight resourcing, there were many best practice questions the team wanted answered, as well understanding the security implications of building in-house apps. It was important that prior to an organisation-wide launch there was internal education and knowledge within the Power Platform so they could be confident to release it to their organisation.
Luckily our business applications practice had developed Power Generator to solve this very issue. Power Generator is a managed 12-month service with dedicated consultants on hand to work with organisations to empower staff to automate, simplify, and streamline business processes through the Power Platform.
The key results of Power Generator would provide included:
Previously employees with Power Platform queries had contacted the Digital Workplace team directly or raised support requests. Whilst the company interest in the platform was praised, information was inadvertently gate-kept, and knowledge was hard to access. To avoid this from the beginning, they rolled out a Power Generator ‘opt-in’ service model which allowed a rollout of the service in a controlled manner.
However, security was a key consideration as they wanted to enable their users to use the Power Platform but needed to be confident their business data would be secure. To address their concerns early on, we co-designed Data Loss Prevention Policies in conjunction with system connections including SharePoint, Dynamics, and other non-Microsoft platforms, and developed a strategy on how to apply these for different solution environments. We were able to implement these policies within their tenant and would reach out to our team for any clarifying questions.
Power Generator was then deployed to ensure that education, knowledge, and exploration was constantly being fed into the organisation across four service areas. These included:
Focus 1: Get started
Focus 2: App practice
Focus 3: Proactive governance
Focus 4: On-demand support
Power Generator has provided our client with access to a skilled, multi-disciplinary team, on hand to rapidly investigate and resolve issues, train your team, undertake system configuration changes, or create and upload content. Through this engagement they have reported higher levels of confidence using the Power Platform with best practice now freely shared across the organisation.
Their improved confidence has been a result of improved knowledge of the capabilities readily available to them which in turn has allowed them to solve in-house problems and improve outdated ways of working through clever app design.
The key impacts of Power Generator include:
The measure of true success? Our client has renewed Power Generator for another 12-months. We are delighted to support them further by expanding their knowledge across the Power Platform and developing their very own Power Platform experts and get more done with less.