What to expect from Microsoft Viva Insights
Imagine a personal assistant that reminds you what meetings you have coming up, provides you with relevant content and asks if you’ve sent the information you promised to a colleague last week?
Viva Insights, a productivity and wellbeing capability, offers this and so much more. Viva Insights provides individuals, managers and leaders with insights and actionable recommendations to help everyone to focus, prioritise their time and to nurture individual wellbeing.
On this last point, we can’t afford to not care about wellbeing. At a time when 85% of people believe their wellbeing has declined and 56% believe job demands have increased 1 it’s clear there’s a problem. For Australians, it would seem we’re experiencing a sense of burnout more than workers from a host of countries including Canada, the US, UK, China and Germany 2.
Viva Insights provides both ‘personalised insights’ and ‘actionable recommendations’ for individuals and leaders. At an organisational level – Viva Insights provides an aggregated view and real-time pulse check on things like meeting culture, manager effectiveness, which teams are at risk of burn out, and who’s generating the biggest workload.
Insights are collected based on user behaviour, aggregated, and shared as information to help an individual to understand their work patterns and where they can make changes to support their wellbeing and be more impactful. It helps managers understand patterns within their team which may be leading to stress and burnout; and for leaders, information to understand work patterns and behaviours across the business. Critically, the information is anonymised, protecting the privacy of individuals whilst providing the data needed for managers and leaders to address challenges head on.
Actionable recommendations are provided to individuals about their own work behaviours with suggestions on changes they can make to care for their wellbeing and manage their attention. Manager recommendations provide guidance on actions they need to take to connect with their team and to develop plans to improve collaboration and wellbeing. All of this rolls up to an organisational dashboard to enable leaders to make positive changes to overcome challenges within the business.
Viva Insights puts the power of information into everyone’s hands, so let’s look at the different role types.
As an individual I may enjoy the flexibility of working from home, but I also need the ability to separate work and life and to stay connected with my colleagues and networks.
For the individual this includes:
Managers want to support their teams to focus on what’s important, which requires time spent with individuals to provide coaching and support. They need to carve out time, but also to identify where meeting behaviours and work hours are creating the risk of burnout.
For managers this includes:
As a leader I’m responsible for ensuring the business can continue to operate holistically; and we have the resources in place where we need them in the business, or that we’re adjusting within the parts of the business which seemed overwhelmed with work.
For leaders this includes:
Glint is a people success platform built on a new approach that helps organizations increase employee engagement, develop their people, and improve business results. Together with Viva Insights, organisations can build ongoing feedback mechanisms which enable them to stay in-tune with employee sentiment including topics like culture, diversity and inclusion and development. Leveraging artificial intelligence, insights are offered to surface key areas for improvement and better understand underlying factors which may be leading to issues.
What is most powerful about this partnership is how feedback results are combined with Viva Insights, offering further evidence and guidance on the habits and work patterns which are working well, or need improvement. Managers are provided with guidance on actions they can take to act on feedback and learning content from LinkedIn to enhance skills.
Overall, this is a partnership which aims to provide organisations with a pulse reading from their organisation, with evidenced based data and research-based guidance on taking action to mature work practices.
To start your journey with Viva Insights, I recommend the following:
There are many things I love about Viva Insights but if I had to choose my top 4, they would be:
Engage Squared is a strategic partner to Microsoft, supporting customers adopting the new Employee Experience with Viva. We are the Microsoft 2021 Partner of the Year with gold status across 7 capability areas.
As one of a few Microsoft Preferred partners for Viva, we can help your organisation use insights to enhance the employee experience. View our Viva Insights quick-start offer here.
Samantha White is a Senior Consultant with the Digital Workplace and Employee Experience Practice at Engage Squared. She has worked with Microsoft technologies over the last 8 years; with a focus on supporting the employee change and creating excitement to adopt digital solutions. She is a certified Change Practitioner, currently studies psychology and has a passion for the outdoors.