Frontline workers are the backbone of companies. That’s why providing them with the right tools to do their job effectively is the key to your success.
Technology and frontline haven’t always gone hand-in-hand, with inconsistent devices and outdated processes compounding the issue, but that’s changing. With the Microsoft 365 ecosystem; including Teams, Viva, Power Platform, and now Microsoft 365 Copilot and custom agents, organisations can connect, empower, and support frontline teams in new ways.
Removing deeply embedded processes, the use of shadow IT, and re-engaging frontline employees is no easy task; but we have proven success. We understand the common challenges faced by organisations with a large frontline workforce and can help you navigate through the complexities of implementing modern technology. Whether that’s helping you to roll out Microsoft Teams to improve patient care or building a new application to transform your customer experience, we have in-house experts that will help you take advantage of your M365 investment.
Connection is key and luckily there are already off the shelf Microsoft technologies which are bringing organisations together.
Microsoft 365 Copilot
The next evolution of the frontline experience is already here. Microsoft 365 Copilot and Copilot Studio are bringing AI into the tools frontline workers already use, helping them find answers faster, complete forms or reports in seconds, and focus more time on serving customers and communities.
With Copilot in Teams, staff can catch up on shift handovers or summarise important updates instantly. Using Copilot Studio, organisations can also build custom frontline agents that guide staff through tasks like checking rosters, submitting incidents, or locating policies, all from within the places they are already working.
Together, these tools make it easier to connect the right information to the right people, wherever they’re working.
Microsoft Teams
Teams provides a one stop shop for frontline workers to easily communicate, schedule and change their shifts effectively and seamlessly manage their tasks. By providing them with the right tools, this gives all of your employees – not just frontline, a sense of purpose and the right knowledge to drive successful business outcomes.
Viva Engage
With the rebranding of Yammer as Viva Engage, there couldn’t be better a time to relaunch your enterprise social network (ESN) and re-engage those frontline workers. Through a wide variety of communities, Viva Engage will help frontline workers to connect with each other and the broader organisation.
The communities can be based on:
- Location
- Roles, such as cashiers or nurses
- Interests, such as outdoor activities or pop culture
- Identity groups
- And more
Viva Connections
The launch of Viva Connections means organisations can now bring their intranet directly into their employees flow of work. Accessible from Microsoft Teams, your frontline workers can access the information they need, when they need it, from their mobile devices.
Viva Connections will enable your organisation to:
- Connect frontline workers and create opportunities to engage, communicate, and collaborate
- Make it easy for frontline workers to access important news and announcements
- Empower frontline workers around a common mission and goal
- Create a sense of belonging and provide tools that help foster wellbeing
Power Platform & Copilot Studio
We design solutions using Power Apps, Power Automate, and Copilot Studio to simplify daily work for frontline teams. From digital checklists and inspection tools to AI-powered agents that handle leave requests or equipment tracking, these low-code tools make it easier for staff to get things done, without needing to switch systems or chase down information.
Maximise the ROI on your M365 licenses
The pandemic changed the way we work but none more so than for frontline workers. Knowledge is power – and we have lots of knowledge when it comes to solving modern problems for frontline workers. By leveraging digital tools to create engagement between frontline workers and leadership teams, facilities and distribution centres we can create new opportunities for process improvement, knowledge, and connection.
Introducing digital tools will help you by:
- Replacing tools used for communication within frontline teams that are insecure / non-compliant, with properly secured and configured Microsoft Teams chat
- Increasing social engagement within the frontline workforce, and between frontline workers and leadership teams through Viva Engage
- Providing simple and easier access to news and organisational information via mobile devices to keep staff better informed and more engaged with the organisation’s mission, vision and values with Viva Connections
Helping your frontline workers
Replacing shadow IT, engaging distributed teams, and shifting old habits takes more than technology, it takes understanding. That’s where we come in. We combine hands-on workshops, change expertise, and design thinking to help you roll out Microsoft 365 and Copilot in a way that fits your people.
Some ways we do this include:
- Facilitating employee experience rapid workshops
- Modernising your intranet to leverage the latest capabilities in Microsoft 365
- Designing and building solutions to improve engagement and connection with frontline staff
- Developing digital workplace strategies to help you integrate siloed systems
- Helping you to transform your enterprise social network
- Providing ongoing adoption and change management support, for example helping you to establish better meeting culture
If you’d like to learn more about how we can improve digital employee experience and engagement in your organisation, check out the services and solutions we offer, or get in touch.
