As Microsoft 365 experts, we understand that technology is only half the battle.

Understanding what your technology needs and wants are, is essential to delivering effective solutions that provide real results for your organisation, allowing you to benefit from its features. That’s why our team is made up of a team of experts including consultants, architects, developers and change managers, who have an unrivalled technical in-depth knowledge of Microsoft 365.

Our 360 managed support service has been designed as an affordable monthly investment across four tiers, offering you a reliable and results-driven service that will provide you with on-going support to ensure you get the most out of your Microsoft 365 investment.

Using our web based managed service help desk, creating, tracking, and monitoring your tickets and how we they are performing across P1 – P4 incidents has never been so easy. We’ll keep you updated on each step of your ticket’s progress, as well as being proactive in raising any potential problems or any suggestions to enhance your service along the way.

What you can expect as part of our 360 Managed Support Service

 

  • Rapid response for complete system breakdowns or outages
  • Rapid response for all critical performance degradation causing service unavailability
  • Break-fix support for issues that significantly limit your solution’s operation
  • On hand assistance with configuration, content, training, and minor updates

 

Want to find out more? Get in touch