Engage Squared 2020 highlights

We don’t want to dwell on the ‘unprecedented’ events of 2020. Instead, we want to focus on the silver linings, the highlights, the things that inspired us and kept us anchored in the midst of it all. Personally, 2020 was a big year for us! Here are some of the best highlights from an unforgettable year.

Our personal highlights

We opened our Perth office

We opened our Perth office! We’re very pleased to have Matthew Dodd leading our WA presence. Almost one year on and he’s hit the ground running and we are already getting ready to celebrate Perth’s first birthday! Read more here

Working from anywhere toolkit

Our Change and Adoption team created a Working from Anywhere toolkit to help our staff and clients adjust to remote working.

Digital workplace strategy guide

Rachel Harnott, our Digital Workplace and Employee Experience Practice Lead created a Practice Guide to Digital Workplace Strategy, to help clients take the next step in their digital workplace strategy.

Advanced specialisations

In 2020 we were awarded the Adoption and Change Management advanced specialization. This was achieved by proven success driving Microsoft 365 usage and organisational change by providing change management services.

We were also awarded the Meetings and Meeting Rooms for Microsoft Teams advanced specialization. This was achieved by demonstrating a deep knowledge, extensive experience, and proven success delivering Meetings and Meeting Rooms services and solutions for Microsoft Teams.


We also managed to reach the Deloitte Technology Fast 50 for the 3rd year in a row!

Australia’s CRN Fast 50, for the 4th year in a row!

Our Project highlights

Department of Justice and Community Safety (DJCS)

Government agencies are expected to respond to emerging issues rapidly, through several channels. To support contemporary and faster decision making, we worked with DJCS to develop and deliver an end-to-end, integrated digital briefing and correspondence system.  The shift from a manual process to one that fosters innovation, efficiency, and mobility. The fully digitalised solution has had an immensely positive impact on both its users and the environment, nearly eliminating all reliance on paper and supporting new working from home processes.

Transforming the Department to better serve its citizens

St John Ambulance WA – Yammer launch

In Western Australia, the first responders in a medical emergency are from St John Ambulance. In March last year, St John needed a way to get out information rapidly, especially to first responders around the evolving Covid-19 situation. We worked with St John WA to roll our Yammer in just 7 days. In the first few weeks, users on the new Yammer network grew from a handful on the project team to over 2000. They made it into Swoops benchmarking top 10% report 2020

We worked with St John WA to roll out Yammer in just 7 days

Bupa – O365 Migration and Teams adoption

The project kick-off coincided almost exactly with the first lockdown. ​The original approach was replaced with a fully virtual, change strategy.​ The migration to M365 was staggered in weekly tranches meaning that staff were in different phases of their M365 journey. With this in mind, we split people into three groups, allowing us to allocate a dedicated Change & Adoption Consultant to plan and deliver all activities to their assigned ‘group’. ​We identified 25 key business scenarios and trained 1700 users virtually. This resulted in a 1400% increase in Teams usage since January 2020 with over 76.4% active usage overall across Bupa.

1400% increase in Teams usage since January 2020 with over 76.4% active usage overall across Bupa

Safely reactivating a Sydney UNI’s campus life with a COVID tracing app

In June, with the easing of COVID-19 restrictions across NSW, a University turned its attention to reactivating the campus for their spring session. We worked with the university to design and deploy the first version of a COVID Tracing App within only a matter of days, with the final version having aesthetic tweaks being rolled out within a few weeks. The brief was to create something that can be deployed, rolled out and adopted swiftly, leveraging their existing Microsoft platforms to fast track the design and deployment of a solution that would be simple to use for students and faculty.

Designed and deployed the first version of a COVID Tracing App within only a matter of days

The Australian Taxation Office (ATO) – Productivity Soars

The ATO recognised an enterprise portal and collaboration platform, would unite the organisation across their geographical and departmental borders and allow them to move their data into the Office 365 cloud. We worked with The ATO to deliver a solution that increased productivity and started a new era of employee engagement and satisfaction. Within 3 months a fully responsive, custom Office 365 SharePoint Online Intranet was deployed. The development of a mobile, cloud-based intranet enabled ATO employees to access information from anywhere, on any device, providing their workforce with a new level of flexibility and efficiency.

Productivity soars as ATO wins back 55,000 hours a year with ‘Intranet Accelerator’

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