As the pace of technology change increases, providing your staff with timely, high quality training is becoming increasingly important. Gartner suggests that up to 70% of employees self-report they do not have mastery over the skills they need for their jobs. At the top of the list is digital capability, where the demand for technology skills training has increased to 97% over the last four years.
As a result of these trends, the service desk and IT staff at our large customers are often stretched with help requests. Staff share technology knowledge privately within their circles of influence, and as a result organisational training is inconsistent. To make matters worse, training content is often out of date, or stored across a wide range of disparate systems.
Our solution: Empowering users to self-service their learning needs by providing an interactive knowledge hub, built on a modern SharePoint Communication site, and integrated with the power of Stream video services.
About John Holland
The John Holland Group is a construction, tunneling, rail, building and services provider with operations in Australia, New Zealand and South East Asia. They believe in harnessing complex challenges as potential opportunities for positive community transformation.
Key Business Challenges Faces
- Service desks and IT staff inundated with similar help requests
- Staff lacking a destination to learn and aggregate technology related content
- Knowledge being shared privately
- Learning content out of date
- Learning content in disparate locations
Solution: A new home to learn
Built on SharePoint Online, the ICT learning hub offers flexible learning to users, accessible anywhere, from any device. The simple, intuitive design includes training content for both Office 365 tools, third-party apps and more complex scenario-based tasks to create a one stop destination for all thing’s ICT. The ICT Learning Hub quickly became an integral part of the new staff onboarding process, guiding new starters through utilising technology during their first weeks at John Holland.
We initially requested help from Engage Squared to assist us more broadly with a way to disseminate ICT training to the business in a consistent manner and format. Their ideas went beyond just what was asked for and from their insights into learning principles and the user experience, the ICT Learning Hub was born, giving our users one place for all ICT based learning content. Engage Squared built this into our existing SharePoint Online, making it easy to administer and even easier for all our users to access. Not only did they create the platform for us, they also created guides and videos for our most used systems and applications to ensure the platform had a wide range of content for our users to interact with from day one.
The site itself is extremely user friendly and allows our users to focus on common business scenarios to help them work more efficiently with their teams and the broader business. Since it’s inception, the site has had over 17,100 site visits.
The whole program of works was completed and released to the business within 2 months. This is now a platform that we can self-manage, add to and continue to utilise across the business both within Australia and at our international locations, reaching over 3000 staff members.
– Carmen Cipolla, ICT Training Manager, John Holland